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Sage CRM

Sage CRM from DB Computer Solutions:

Customer Service Excellence Delivers Growth & Profits

Centralised data drives instant response  to customers

Sage CRM is much more than a sales tool. Its powerful performance connects multiple departments (such as customer service, sales, marketing, finance & accounting, and even production and fulfilment) to a single centralised customer database. By providing your employees with instant access to all customer information, Sage CRM delivers the agility and fast response times your business needs to:

  • Respond instantly to customer queries and orders for increased sales and loyalty

  • Send and track email campaigns using MailChimp

  • Work from anywhere with Sage Mobile CRM

  • Maximise sales pipelines for increased revenues and profits

  • Track progress against your KPI’s using Business Accelerators for Sales

  • Minimise time to market for new product and product launch activities

  • Forge a network among all your employees to focus on the customer first

Unlock the Potential of Your Business with Sage CRM

Centralised Database Drives Customer Service Excellence

With Sage CRM, your employees – located in all relevant departments – have instant access to critical customer information:

  • Name, address and contact details

  • Complete communications histories across multiple channels

  • Complete order histories

  • Detailed accounting information including outstanding invoices, credit histories, and sales histories

  • Current orders not yet delivered, as well as order status

  • A pipeline of prospective future sales

With this information your employees can answer customer queries right now, not later, helping to increase goodwill and deliver the services your customers demand.

Web-based Agility for Anytime / Anywhere Team Management

Sage CRM works through an internet browser. Together with Sage Mobile CRM, the powerful Sage CRM solution takes full advantage of Web-based global technologies to facilitate anytime / anywhere access to critical customer information. Easy to use, and with the ability to tailor the solution to meet specific business needs, Sage CRM can be integrated into all aspects of your business. Some examples include:

  • Instantly assign and receive critical actions to / from employees (such as Emergency Customer Service)

  • Easily update customer data, action items, status, and follow-up

  • Create service logs for field visits. Track hours worked, products used, and update the central database for management review – and quick invoicing

  • Easily cross-sell additional products to your existing customers

  • Establish teams to proactively sell in new products

Sage CRM acts as a ‘team leader’, harnessing individual and combined efforts throughout and across sales, marketing and support departments, and making people, groups, and departments more efficient in pursuit of your overall business goals.

Want to know more? Discover how Sage CRM can help you communicate instantly

Substantial Benefits with Sage CRM

Sage CRM is used by over 15,000 businesses across 70 countries to drive Sales, Marketing, Customer Service, and ERP workflows. With Sage CRM, users are achieving outstanding benefits:

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Fully Integrated for Outstanding Performance

Sage CRM can be fully integrated with other software solutions to meet your specific business requirements and objectives. Sage CRM can be integrated with a wide-range of software solutions:

With full integration, Sage CRM acts as a centralised data administrator, enabling users to access critical customer-centric information to better manage processes and workflows.

Additional Capabilities

Sage CRM can also be used to manage a wide range of other business activities:

  • Plan events
  • Run training courses
  • Manage products and equipment
  • Manage field sales
  • Oversee key business projects
  • Track competitors

Sage CRM: What’s in It?

Sage CRM includes a variety of Modules including Sales, Marketing, and Customer Care. All modules can be seamlessly integrated with Sage 50, Sage 50c, Sage 200, and Sage 200c:

Sage CRM Sales

Sage CRM Sales helps to maximise sales performance, offering your sales people swift and easy access to vital information. Sage CRM Sales provides hourly and daily updates on your sales team’s performance. The system helps to manage and organise teams and their objectives, and schedules calls and meetings.

By tracking prospects from first contact to closure, Sage CRM ensures that appropriate time and energy is spent on those prospects most likely to close. View the Sales Datasheet to find out more or watch the video

Sage CRM Customer Care

Sage CRM Customer Care provides you with a record of every customer interaction, as well as offering your customers 24/7 web access to customer portals via your company’s website. The solution provides live information on all of your customers, as well as offering each of your customers a platform for logging queries and viewing the status of their requests.

This module of Sage CRM will help you to track turnaround time, enabling you to measure transactions and understand which requests are taking longer to resolve and why.

Check the video to learn more.

Sage CRM Service Module from DB Computer Solutions

Does your business employ field sales or service staff? Are they using manual docket books to fulfil Sales Orders or complete Service Reports? How long does it take before that docket becomes an invoice in your client’s hand?

Using the DB Computer Solution Service Module and Sage CRM, your field service and sales employee can generate vital documents before they leave a customer’s premises. Customizable layouts enable employees to capture all information on site, record a signature, and email a PDF of the completed document direct to the customer. They can also generate a Sales Order / Invoice in real time for your accounting staff to review before mailing on to your customer. The Service Module maximizes customer goodwill and loyalty with quick, efficient sales and delivery services.

Do you want to know more about Sage CRM Integrated Service Manager and its many capabilities? Click here for more information.

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Sage CRM Business Accelerators

With Sage CRM Business Accelerators, you can view and analyse critical KPIs to track and manage your important activities:

  • View data from across your company on two new Management dashboards

  • Evaluate the performance of your business with Sales KPIs for Managers

  • Measure your company's progress using Sales Metrics for Managers

  • Act on a range of preconfigured alerts and notifications

  • Save time with new alternative sales workflows

  • Gain greater insight on new management dashboards

  • Analyse sales campaign activities with new KPI charts

  • Email quote information as a PDF in just one click

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Sage Mobile CRM

With the addition of Sage CRM for iPhone and Sage CRM for Android, your employees can instantly access customer information held in your Sage CRM database – from anywhere, at anytime. With Sage Mobile CRM authorised users can:

  • Schedule and manage important account activities on smartphones and tablets

  • View communications histories between customers and your business

  • Update customer information on the road

Sage Mobile CRM provides the agility and flexibility to drive customer service excellence for increased goodwill and quick response.

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Sage CRM Builder

Adapt and extend Sage CRM to manage any area of your business. See the video to learn how easy-to-use Sage Builder delivers the flexibility you need to leverage every business opportunity.

DB Computer Solutions Re-engineers Sage CRM for Exact Needs

DB Computer Solutions is Ireland’s leading authorised Sage Partner, and one of the most experienced Sage CRM solutions providers in Ireland. DB Computer Solutions Consultancy and engineering teams work with our nationwide customers to understand precise requirements, and re-engineer Sage CRM to meet those exact needs.

Additionally, we work closely with our customers to roadmap and deploy all solutions, integrate Sage CRM with other Sage, OEM, or bespoke applications, and deliver comprehensive training.

Find out more about Sage CRM

Discover how Sage CRM can drive your business to additional success:

Email: info@dbcomp.ie             Tel: 061 480 980

Case Study

Learn how DB Computer Solutions helps Waterford-based CTS realise 100 percent cash flow improvement with Sage CRM