Reliable Support Services Keep Our Customers Up and Running – No Matter What the Challenge

DB Computer Solutions Sage Software & IT Managed Services Support staff takes our mission seriously. With over 20 years of experience and a true sense of partnership, we know our SME customers across Ireland depend on us to keep their vital IT computer infrastructure and Sage Solutions up and running – no matter what the challenge.

DEPENDABILITY

For those reasons, we pride ourselves in going the extra mile. Three examples spring to mind:

When Hurricane Ophelia clobbered Ireland in late 2017, DB Computer Solutions IT Managed Services professionals worked around the clock, despite localised power outages. Using various power supply work-arounds, and mindful of the trust placed in us, we were able to keep our customers’ infrastructure up and running despite Red Alert storms and the chaos that ensued.

The second example happened a few years ago. Snowstorms swept across the western half of Ireland, making travel hazardous. But when a DB Computer Solutions IT Managed Services customer reported a fault, our engineering team members travelled to their offices despite the challenge to get their systems up and running.

More recently, a company who was not our customer reported a series of issues with their Sage Accounts package which they counted on for vital business workflows. DB Computer Solutions Sage Support staff responded to the problem. We quickly resolved the technical issues and then worked with the customer’s employees to help them get the most out of their Sage software solution.

The point is this: we are fully committed to our customers. In fact, 9 out of 10 support issues are resolved in 2 hours or less.

SCALABLE SUPPORT

Our Sage Support and IT Managed Services provide a range of capabilities:

  • IT Managed Services delivers scalable support for all infrastructure with dedicated customer support teams, remote and on-site support, full infrastructure and application support, security solutions, backup and disaster recovery, and hardware replacement. We work hard to make certain vital IT systems and related applications not only stay up and running, but deliver the highest performance possible. See our complete range of IT Support & Managed Services.

If IT Infrastructure or Sage Software are critical to your business, we hope you’ll contact us to see how you can keep your systems and applications up and running. No matter what.

Email: info@dbcomp.ie                 Tel: 061 480 980

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