happyfox, a provider of help desk support software, recently published an article which highlighted the many challenges IT users face during the continuing COVID crisis. Many companies depend almost entirely on hardware systems and critical applications to service existing and new customers. Essential services depend on IT systems to keep manufacturing, distribution, and scheduling activities alive and operating.
Additionally, because many employees are working remotely, companies must provide additional network connectivity, remote end-user support, and collaboration software. However, remote strategies mean that users not only demand more IT support skillsets, but also require constant monitoring due to the increased risk of Malware and similar invasive obstacles.
For all of these reasons, business owners and managers can’t afford the luxury of I.T. downtime. To ensure high availability, happyfox recommends a number of steps including the establishment of a crisis response team; preparation for diminished quality of service and/or interruptions; planning for limited or zero access to data centres in the event of a quarantine; provision business teams with secure remote collaboration tools; the automation of repetitive business processes; increased hardware and network security, and similar measures.
Too often, however, businesses may not have the time or resources to expedite these critical steps.
IT Support from DB Computer Solutions for Peace of Mind
As one of Ireland’s most experienced IT companies, DB Computer Solutions can provide the necessary skillsets and resources to fill in the gaps. Our services work together to maximise availability of your IT hardware and applications, while minimising any downtime or disruptions.
- IT Support Services from DB Computer Solutions – delivers helpdesk and hardware maintenance, service, and deployment both remotely and on-site
- Backup and Disaster Recovery from DB Computer Solutions – mitigates the potential damage caused by Malware and similar criminal viruses
- Sage Support and Sage Training – work to help existing and new employees work efficiently with Sage software systems while proactively supporting Sage solutions in the event of any issue
- Remote Working from DB Computer Solutions – expedites the delivery of necessary tools and infrastructure to support remote working strategies
For more information on how DB Computer Solutions can maximise the effectiveness of your business’s IT infrastructure and critical applications, see https://www.dbcomp.ie/it-support-services/. Or contact us:
firstname.lastname@example.org 061 480980