A CRM, or Customer Relationship Management,
is a highly specialized software solution which is designed to let businesses and organisations handle their customers in a better manner. The solution offers the tools that are needed to serve existing customers better, thus improving business relations with them, while also providing the resources needed to bring in new clients. The software keeps track of customer information and is also very useful in bringing back former customers and starting a relationship with them once again.
Make your customers happier
A happy customer is a huge asset for any kind of business. A CRM lets you ensure that your employees understand the needs of your customers better. Through easy access to past customer details as well as their personal details to deliver a customized experience which they will love and appreciate. Winning the loyalty of your customers becomes easier when you can make them feel special. A CRM solution, such as the one that Sage offers, is perfect for this.
Create better strategies and increase selling
Driving up your revenues and sales is the ultimate goal of your organization. To achieve this goal, you will be expected to come up with marketing and sales strategies which optimize the business opportunities and deliver great results. A CRM helps you here as well and makes targeting customers for up selling an easier task. Now find quickly and easily what existing customers have bought already and offer them personalized offers which they will respond to better.
Sage CRM comes with a lot of features which help you meet your sales targets. It helps you track your organisation's KPIs and creates on the fly reports which you can access with just a click. The forecast feature of the tool offers you better insights into your own business operations, helping you become more profitable and organised.
Make internal communication more efficient
A business relies on the ability of its workforce to communicate effectively in order to create and pursue strategies in a better manner. The CRM can ensure that all your departments have access to the same and the most up-to-date data, thereby reducing common errors, and enhancing productivity.
Get social for better customer interaction
Social media integration that Sage CRM offers is crucial for keeping in touch with your customers on a very business friendly platform, giving you a chance to engage with them in a better manner. Combined with the outstanding facilities that Sage CRM offers for customer support, your brand will profit greatly from becoming famous for outstanding services and support!
One final advantage that Sage CRM can offer your business is the ability to get access to crucial data remotely, using just your mobile phone. The mobile supported CRM allows your employees to access customer as well as sales information right from their phone. The mobile CRM makes it a piece of cake to access this information remotely, and the highly secure CRM also keeps all this invaluable information neatly tucked away from the prying eyes of digital vultures who might wish to harm you.
Sage CRM Video